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Returns & Exchanges

Hur Det Fungerar

  1. 1Contact us at [email protected] within 30 days of delivery
  2. 2Receive your return authorization number and shipping label
  3. 3Pack the item securely in its original packaging
  4. 4Ship the package using the provided label
  5. 5Refund processed within 5-7 business days of receiving your return

Return Policy Details

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day satisfaction guarantee.

Items eligible for return:

  • Unused items in original condition and packaging
  • Items with all tags and labels attached
  • Non-personalized products

Items not eligible for return:

  • Personalized or custom-made items
  • Food products that have been opened
  • Items showing signs of use or wear

Please note that return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.

Returns | Lotus - Vietnamese Treasures